About Company
About Company
About Product
About Product
About Bulk Order
About Bulk Order
Customized Services
Customized Services
Logistics and Customs Clearance
Logistics and Customs Clearance
After-sales support
After-sales support
Marketing Support
Marketing Support
Technical Verification
Technical Verification

Skaphor Vision Revival Device FAQs

To help you understand our eye care equipment and cooperation details more efficiently, we have compiled the following frequently asked questions and professional answers. Whether you are an individual user, a distributor, or a brand seeking customized cooperation, you can find clear and detailed reference information here.If your question is not listed here, please contact our professional consultant team; we will provide you with one-on-one support and customized solutions.

About Company
Do you accept factory inspection?

We support factory inspection and audit, you need to make an appointment in advance and sign a confidentiality agreement (provide a demonstration of GMP workshop and quality control process).

Do you have a medical device manufacturing license?

We hold a Class II Medical Device Manufacturing License issued by the Guangdong Pharmaceutical Administration (number can be verified).

What is the background of the R&D team?

The core team consists of experts from Zhongshan Ophthalmic Center and PhDs in optoelectronic engineering, and owns 15 patents related to visual rehabilitation. 

Can you provide me with the company's qualifications and patent certificates?

We can provide business license, Class II Medical Device Manufacturing Record Certificate, and a list of patents (in English and Chinese).

Do you have any overseas market access certificates?

We have obtained CE (MDD), FCC, ROHS, and EMC certificates and can assist in target market registration.

About Products
What is the difference between Skaphor and other eye care devices?

Ordinary eye care device only massages the eye area, while Skaphor directly stimulates the visual cortex through 0-100Hz bio-optical signals (clinical effectiveness rate of 92%).

How long does it take to see results?

Patients with dry eye symptoms can get significant relief by wearing this product for a standard course of treatment (20 minutes/times), and it is recommended to use it by the full course of treatment (clinical data shows that about 87% of users feedback significant improvement in visual clarity after 2 weeks of continuous use).

Can children/pregnant women use it?

Children over 6 years old can use it. Pregnant women are advised to consult a physician.

Do I need to take medication?

Pure physical therapy. The electrode part is used with the aid of wet sanitary pads.

Can you provide third-party test reports?

The SGS safety report is available.

Does it support the cooperation of clinical organizations in research?

Open to clinical data cooperation, provide equipment and technical program support (need to sign MOU).

About Bulk Order
What is the minimum order quantity MOQ and ladder price?

MOQ 500 units for the standard version, 1000 units for the customized version; please contact our foreign trade specialist for specific discounts.

Do you accept L/C payment?

Support TT/LC/AliPay/PayPal/Western Union, 30% deposit is required for the first order.

Customized Service (For OEM/ODM)
Is there a white-label version?

We offer a completely unbranded standard version of the solution, which is especially suitable for B-end customers such as medical chains and ophthalmology clinics for private label customization.

Does it support OEM labeling?

Yes, with a minimum order quantity of 500 units, we provide LOGO laser engraving/UI interface customization services.

What is the minimum order quantity for ODM?

Hardware customization starts at 1000 units, and software UI customization starts at 100 units.

How long does it take to customize?

60 days for standard customization (including mold development + prototype confirmation); expedited solutions need to be evaluated.

Logistics and Customs Clearance
How long is the delivery cycle?

20 days delivery after placing order (including quality inspection).

Does it support cross-border logistics?

We provide CIF service, and we have exported to Japan and Korea/EU/Middle East/Asia and other markets.

Is the package shockproof and moisture-proof?

It adopts EPP foam + an anti-static bag with three levels of protection and passes a 1.5-meter drop test.

Is there any exclusive logistics program for large orders?

More than 500 units, we can provide dedicated logistics (including export customs clearance/destination country customs clearance).

Can the package be labeled in the customer's country?

Multi-language labeling is supported (compliance text and location drawings must be provided).

How to guarantee the breakage rate?

We promise that the defective rate will be ≥99.5%, otherwise, we will make up for the defective rate proportionally.

After-sales Support (For B2B Service)
Do you provide after-sales spare parts inventory?

For VIP customers to keep three per thousand of the order quantity of spare machine inventory (free hosting for 1 year).

How is the technical training implemented?

Online: Provide bilingual video tutorials and instruction manuals.

Offline: B-end customers can make an appointment with an engineer for on-site training. (travel expenses need to be borne.)

Marketing Support
Do you provide sales kits?

Provide kits containing qualification documents, clinical data, product promotional materials, clinical cases, etc.

Is there any joint promotion subsidy?

Annual purchases of more than 10,000 units can apply for a 50% rebate on advertising costs.

Can I be authorized to use medical endorsement?

Signed distributors can use the “Zhongshan Ophthalmic Center Technical Cooperation Unit” logo (subject to audit).

Technical Verification
What is the source of clinical data?

6-month double-blind trial report issued by the partner tertiary hospital (can be provided after signing the NDA).

How to ensure safety?

Built-in current/temperature triple protection system, passed GB9706.1-2020 medical electrical safety standards.

  • Contact Us for More Details

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